Refund Policy
Last updated: August 15, 2026
General
DriveBoard is sold as one-time purchases of access for a fixed period. There is no subscription and no automatic renewal, so there is nothing to cancel. Access simply ends on the date shown in your account, and you are never charged again unless you buy again.
Your 14-day right of withdrawal
Under Article 13 of the Law of Ukraine "On Consumer Rights Protection" you have 14 days to withdraw from a distance contract. For digital content this right is lost once the content is supplied with your prior express consent and your acknowledgement that the right is lost, which you give when you confirm the purchase. In plain terms: if you have not used the paid features, you can ask for your money back within 14 days and we will return it.
When we refund
We refund in full if: the service was unavailable or materially defective through our fault; you were charged twice for the same thing; or you paid by mistake and have not used the paid features. We also refund the unused whole months of an annual purchase at our discretion where the service was materially defective.
When we may decline
We may decline where the paid features have been used substantially over the period concerned, where a request is made long after the purchase without a defect being reported, or where an account has been used to abuse the service. Declining is not automatic. A person reads every request and explains the decision.
Support badges
Support badges are a voluntary contribution. They are purely decorative, unlock no functionality, and are delivered instantly. Because of that they are not refundable once displayed. If you bought one by accident, write to us and we will sort it out.
How to request a refund
Use the refund request form in your account under Plan & Billing, which lets you pick the exact payment and explain what happened. If you cannot sign in, email the address below with the order reference, date and amount. Every request is reviewed by a person, normally within 3 working days, and you will get a written decision either way.
Processing time
Approved refunds go back to the card you paid with, normally within 7-14 business days. That timing is set by your bank and the payment provider, not by us. The refund leaves our side immediately on approval.
Company & Contact Information
This information is provided in accordance with Ukrainian e-commerce legislation and applies to all sections of this website.
The details below are valid for every page and service offered on this site.
- Full legal name
- LLC "ObriyX"
- Tax ID (ЄДРПОУ)
- 45934675
- IBAN account
- UA373220010000026001700011047
- Legal address
- Ukraine, 79026, Lviv region, Lviv, 48H Stryiska St., office 2058
- Actual address
- Ukraine, 79026, Lviv region, Lviv, 48H Stryiska St., office 2058
- Phone
- +380 67 825 99 08
- welcome@obriyx.com